Privacy policy

Quick overview

• We collect information you provide and information gathered when we interact with you.
• We use it to provide our services and improve your experience.
• We protect it using security systems and processes.
• You can request access to or correction of your personal information.

Information we collect

Identity and contact details

• Name, address, email address and phone number.
• Professional details.

Service-related information

• Payment and transaction details, enquiries, service preferences, marketing preferences, feedback and survey responses.
• Site and premises information for solar PV installations, structural assessment data, engineering specifications and building or property details.
• Technical documentation, compliance records, and information about solar PV systems and infrastructure.

Digital information

• IP address and general location derived from it, website usage patterns and cookie preferences.
• Website chatbot conversation history.

Professional information for applicants and workers

• Employment history, professional experience, authorisations, licences, engineering registrations and right-to-work information.

How we collect personal information

• Directly from you when you contact us, provide information during site assessments or consultations, interact with us or complete forms.
• Automatically when you visit our website or use online services.
• From service providers, business partners, public sources, government organisations and people authorised by you.
• From public sources such as ASIC, regulatory bodies and professional networking sites such as LinkedIn.

Why we collect, hold, use and disclose personal information

We use personal information to run our business and provide services, including to:

• Manage customer and supplier relationships, deliver services, respond to enquiries and support requests, communicate updates, and maintain billing and business records.
• Conduct structural assessments for commercial solar PV installations; prepare engineering certifications and compliance documents; review PV array frame designs; issue installation certificates; and manage inspection subcontractors.
• Process online orders, apply project-volume discounts, and complete client onboarding or verification checks when required or permitted by law.
• Conduct analytics and research, improve our services and platforms, and understand how they are used.
• Send service and event information in line with your marketing preferences.
• Assess employment applications and manage professional certifications, licences and employment records.
• Meet legal, regulatory and record-keeping obligations and protect our legal rights.

When we disclose personal information

We may disclose information to service providers, professional advisers, business partners, agents and contractors where needed to operate our business and provide services. This may include IT, storage, hosting, payment, marketing, analytics, identity-verification, inspection and project-document providers.

We may also disclose information in a business sale or merger, to courts and regulators, to law enforcement, to emergency services when necessary, to parties you authorise, or as required or permitted by law.

Overseas disclosure

We store personal information in Australia. It may be accessed from or transferred outside Australia when service providers or business partners are overseas, or when we use cloud services or storage. Before overseas disclosure, we take reasonable steps to ensure the recipient protects information under applicable privacy standards, through contractual requirements or comparable safeguards, and monitor how it is handled.

Your privacy rights and choices

Providing information

You can choose whether to provide information. If you do not provide information needed for a service, we may be unable to provide it.

Access and correction

You can request access to personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable time and take reasonable steps to make corrections. A reasonable administrative fee may apply to access requests. If we cannot provide access or make a correction, we will explain why and discuss alternatives.

Marketing communications

You can opt out of marketing communications at any time using the unsubscribe option or by contacting us. We will process your request as soon as practicable.

Privacy requests and complaints

Email info@gamcorp.com.au with your name, contact details, request or complaint, and any relevant dates or reference numbers. We may verify your identity, investigate the matter and respond in writing within a reasonable time. We do not charge for making a request, except for reasonable access fees where applicable.

If you are not satisfied with our response to a complaint, you can ask senior management to review it or contact the Office of the Australian Information Commissioner on 1300 363 992 or at oaic.gov.au.

Protecting and retaining your information

We use technical, operational and physical safeguards to protect personal information. These include encryption for storage and transmission, security testing and monitoring, access controls, staff training, incident-response procedures, secure premises and document disposal practices.

We keep personal information only for as long as needed for the purposes collected or as required by law. When it is no longer needed, we securely destroy or de-identify it.

Public information

Information you choose to share publicly online, such as comments or reviews, may be accessed and used by others. We cannot control information you make publicly available.

Cookies and analytics

We use cookies, tracking pixels and similar technologies on our website and in emails to remember preferences, support website functions, understand how content is used and measure engagement. You can manage cookies through browser settings and privacy tools. Blocking cookies may affect some website functions.

We use Google Analytics 4 to understand how visitors use this website. Analytics loads only if you accept analytics cookies. It records site actions such as calculator use and clicks to our phone and email links; it does not receive form entries. You can change your choice using Cookie settings in the footer. Google Analytics uses cookies to distinguish visitors and sessions. See the Google Privacy Policy.

Artificial intelligence technologies

We may use artificial intelligence and machine-learning tools, including third-party tools, where legally permitted and needed for business purposes such as service improvement, routine tasks, quality assurance and customer support. Information generated or inferred about you is treated as personal information. We use safeguards, human oversight and output checks where appropriate.

Changes to this policy

We may update this policy by posting a revised version on our website. Please review this page from time to time.

Contact us

Gamcorp Pty Ltd
37 Butler Street, Richmond VIC 3121
Monday to Friday, 9am–5pm
+61 3 9543 2211